Frequently Asked Questions

What is a ratchet belt? 

A ratchet belt is a type of belt that uses a track instead of the traditional belt holes found on most belts. This is different because you can slide the buckle along the track on the backside of the belt, which not only has a cleaner look but also has 1/4-inch increments, instead of the typical 1-inch gaps between belt holes. 

How does a Bux Belt work? 

You can see our "How does it work?" page here.

What are the benefits of a Bux Belt?

• Achieve a perfect-fit - Never again have a belt be too loose or too tight with 30+ possible sizing options
• Effortless adjustability - Adjust your belt throughout the day, be it after you eat or workout, with ease as your weight fluctuates. 
• No more worn holes - No worries of ugly, unprofessional, stretched-out belt holes again. 
• Everyday convenience - Taking our belt on and off is as easy as it gets, you'll especially appreciate it when you're busting.

Where do you ship to?

We ship to everywhere in New Zealand. Currently we do not ship internationally, but we hope to expand into Australia soon! 

How long after ordering is my order shipped?

If you order before 3pm on a business day, then your order will be shipped out the same day. If you order after 3pm, your order will be shipped out the following day. 

How long will it take for my order to arrive?

Orders to anywhere in New Zealand (rural or urban, south island or north island) will take 1-3 business days to arrive. (There may be exceptions such as during holiday seasons (e.g. Christmas) due to high demand through NZ Post's services).

Is shipping free? 

Yes, shipping is free on all nationwide orders currently!

What is your 30 day money-back guarantee?

We offer a 30 day money-back guarantee on all our products. You can receive a full refund of your purchase by returning all items back to us in original condition and original packaging (e.g. belt uncut, buckle unused). You may return the product by shipping the product back to us (the return address on your order packaging). Once returned, if the item(s) are not in original condition then the return will not be accepted. You can send an email to us at support@buxbelt.com to enquire about a return. 

See our refund policy for full details - we advise you to have a read of this before sending us an email. 

What if my product is damaged?

If your product is damaged when you receive it, please email us at support@buxbelt.com with images of the damages on the product (include your name and order number found in your order confirmation email). If we determine that it is not the fault of a courier, then we will happily and swiftly send a replacement to you. If requested, you can also choose to receive a refund. 

See our refund policy for full details - we advise you to have a read of this before sending us an email. 

I cut my belt too short, what can I do? 

Hit the gym to shrink your waistline or waiting for the leather to regrow would be our best bet! It is your responsibility to cut your belt to the correct length if you choose to do so. You can see our how-to guide here. 

However, if this does happen, send an email to support@buxbelt.com & we'll sort you out, no worries. 

I have a question/enquiry, how can I contact you?

Send us a message via our Contact Us page or directly email us at support@buxbelt.com; we'll get back to you as soon as possible to resolve any issues or answer any questions! 

Do you have a Privacy Policy?

Yes, we do. You can see our Privacy Policy here. 

What are your Terms of Service?

You can find our Terms of Service here.